Performs the duties of a Member Service Rep, a Head Teller, or a Teller to provide support in the absence of assigned staff.        

As a Member Service Rep:

·         Assists members with and explains all PenFed loan and share products. 

·         Cross-sells PenFed loans and share products as appropriate.                                                                                                    

·         Prepares loan documents for review and disbursement as necessary.                                                                                             

·         Maintains knowledge of operation, service, security, balancing procedures and rules and regulations concerning the ATMs.                                                                                                               

·         Inputs and updates loan and share data into an automated system.                                                                                           

·         Maintains a current knowledge of outside competitive products.                                                                                               

As Teller:

·         Ensures the security of monies, checks, money orders and equipment in the teller station.                                                                                                                                               

·         Determines loan payoffs, cashes checks, furnishes loan and share balances, provides account numbers, and disburses share withdrawals after verifying proper identification.                                                                                                                                    

·         Balances cash drawer on a daily basis and prepares settlement sheets.