Warehouse/ CSR - Rockville

Transportation/Warehouse

    Join an industry leader! Dal-Tile is a $2 billion division of Mohawk, Industries making us the largest floor covering company in the world. Dal-Tile manufactures, distributes and markets high-quality ceramic tile and natural stone products. We currently operate eight manufacturing facilities in the U.S. and Mexico, over 280 Sales Service Centers throughout the US, Canada and Puerto Rico, five Regional Distribution Centers and employ over 8,500 associates.         Job Description
Dal-Tile Corporation, a subsidiary of Mohawk Industries, manufactures, distributes and markets high-quality ceramic tile and natural stone products. Dal-Tile is the largest ceramic tile manufacturer in the U.S. and one of the largest tile manufacturers in the world employing over 10,000 associates. We currently operate eight manufacturing facilities, five Regional Distribution Centers, and over 250 Sales Service Centers (SSCs).

Primary Objective: Performs a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.

Job Duties:
• Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquires, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
• Addresses and resolves customer complaints (returns and order errors).
• Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.
• Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
• Waits on customers and prepare sales slips.
• Produces daily sales reports.
• Trains and provides assistance to CSR’s and warehouse associates.
• Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
• Operates forklift equipment.
• Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.
• Maintains clean and organized facility by sweeping, trash removal, etc.
• Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
• Performs other related duties as required.         Job Requirements
Qualifications:

• 3 years customer service/warehouse experience.
• Organization, math, time management, computer skills, detail oriented, customer service, safety conscious.
• HS diploma or equivalent experience; Forklift Operator Certification.

We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.