ABOUT THE COMPANY:
FTI Consulting is a global business advisory firm dedicated to helping organizations protect and enhance their enterprise value. For over 20 years, FTI has brought insight and expertise to deliver successful resolution to the most challenging business-critical issues. FTI is a leading global firm that organizations rely on for advice and solutions in the areas of economic analysis, forensic analysis, investigation, technology and strategic communications when confronting the critical legal issues that shape their futures. We are involved in high-stakes, fast-paced computer forensics projects from around the world. We have participated in many of the largest litigations, bankruptcy proceedings, restructurings, IPOs and M&A projects in the United States. FTI is a leader helping leaders; we proudly serve 97 of the top 100 law firms, 85% of all fortune 100 companies, and 9 of the 10 top bank holding companies in the world. Our workforce of more than 3,500 employees includes numerous PhDs, MBAs, CPAs, CFEs, JDs, and technologists with expertise across a broad range of industries including financial services, retail, healthcare, energy, media, and communications. If you are interested in becoming part of a fast growing company and helping shape its future, read on.
ABOUT THE OPPORTUNITY:
The Media Specialist oversees the management of physical media (CDs, DVDs, hard drives, etc) as well as transferring, copying, decrypting, uncompressing, and loading data, throughout its lifecycle. Acting as the steward for the customer, as it relates to tracking, reporting, processing, and quality assurance, is an integral part of this position.
PRIMARY DUTIES:
- Communicating in a courteous and professional manner and adhering to service level standards for all customers
- Continued refinement of Media Asset Management program
- Documenting and maintaining chain of custody records and other asset management inventory records
- Copying data between external media and the network storage infrastructure
- Extraction and verification of compressed and/or encrypted data
- Loading data into the FTI Ringtail application
- Working with 3rd party vendors to ensure rapid turnaround and cost control
- Ensuring proper, secure, and authorized disposal or return of all electronic media
- Performing routine audits of electronic media
- Performs all other tasks as assigned
SKILLS REQUIRED:
The successful candidate will be a self starter with the ability to work independently as well as thrive within a fast-paced, multi-task, team orientated environment. The candidate will possess:
· Knowledge and skills in a broad range of computer storage devices, computer hardware, and operating systems, including;
· Microsoft Windows (all versions including DOS)
· PC Hardware and Software troubleshooting
· Remote Desktop applications
· Network file transfers
· File systems, including metadata, formats and directory structures
· External Storage devices (USB, eSATA, Firewire, Etc.)
· Microsoft Office applications
· Compressed file applications (WinZip, WinRAR, Microsoft Backup)
· Helpdesk applications (Salesforce)
· Superior customer service and organizational skills
· Excellent communication (verbal and written), planning, organization and administrative skills including technical documentation
· Efficient and effective problem resolution abilities; ability to think clearly under pressure.
· Flexibility regarding shift hours and willing to work extended hours when required
· Dedication and concern for customers, so that no effort will be spared in the resolution of any problem
SKILLS PREFERRED:
· Encryption Solutions
· Microsoft SQL Queries
· Visual Basic Scripts
· Working knowledge of Evidence/Asset Management and Chain of Custody
EDUCATION/EXPERIENCE REQUIREMENTS:
· 1- 2 years experience in software/hardware troubleshooting
· BS/BA in computer related field is a plus
POSITION CLASSIFICATION: Non-Exempt
FTI Consulting, Inc. is an Equal Opportunity Employer