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Job Title: Technical Consultant

Company Name: Ken Leiner Assoc.
Location: California, MD
Profession: Technical Customer Support

Job Description:

Microsoft Systems Administrator needed to manage a mid-to-large size complex Windows infrastructure enterprise environment. Responsibilities will include: ongoing support and administration of Windows server infrastructure, Windows XP/Vista clients, providing technical assistance and consultation to end-users and application developers, developing and maintaining tools for managing server infrastructure and troubleshooting high-profile performance issues using root-cause analysis and implementing appropriate plan for problem resolution.

This candidate must be able to work under minimal supervision while working as a member of the System Admin support team by providing efficient and timely support to assigned positions. Also, this individual must collaborate in assessing the current and expected Windows infrastructure needs, configuration, maintenance, optimization, and documentation of Windows infrastructure. Candidate must also follow and apply configuration and security standards and policies within a defined change.

Required Experience and Skill Set:
-Solid knowledge of Windows 2003 server, XP/Vista Client.
-Strong hardware and server troubleshooting skills.
-Solid documentation skills.
-Excellent customer service skills.
-Excellent interpersonal, written, and verbal communication skills is a must. Individual should possess the ability to interact effectively with individuals at all levels and also be able to function effectively in a team-oriented setting.
-Experience in maintaining standardized IT environments.
-Experience in providing after hours and on-call support (as part of a rotational support team).

Desired Experience and Skills:
-Knowledge of, and/or hands-on experience with any of the following: Microsoft SQL Server, HBA multipath HW and SW, SANs (HDS).
-Inderstanding of Unix (Solaris) and any related server hardware.
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This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.
This profession covers individuals who deal with the day-to-day operational tasks of a call center. Operational areas of a call center include technical set-up, equipment configuration, workflow and workforce management.
This profession covers individuals who have management or oversight responsibilities within a customer service function. These individuals manage other staff members and create policies.
This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.
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