Jobfox - TECHNICAL SUPPORT SPECIALIST

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Company Name: Amdex Corporation

Job Title: TECHNICAL SUPPORT SPECIALIST

Location: Silver Spring, MD

Profession: Technical Customer Support

Job Description:

AMDEX Corporation, a growing federal contractor based in downtown Silver Spring, is seeking a part-time Technical Support Specialist to provide IT support to our corporate office. This is a great opportunity to expand your IT skills as part of an award-winning diverse team.

Responsibilities

Troubleshoot and repair hardware and software, including workstations, laptops, printers, scanners, COTS & GOTS software, network connectivity, Blackberries, PDAs and other handheld devices, servers, etc.
Set up new employee workstations, including setting up hardware, domain accounts, and mailboxes
Ability to back up and restore data
Respond to help requests in a timely and professional manner
Provide one-on-one desk side training to employees requiring assistance on standard software applications or IT equipment

Requirements

2003 MCP Certification or 2003 MCSA Certification
Experience in the following areas: network connectivity, windows client, electronic messaging, administering, patching, upgrading, installing and maintaining Windows Professional desktop application and operating systems
Knowledge and experience with MS Office applications (i.e. MS Outlook, Excel, Power Point, MS Word) and Internet Explorer

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Account/Customer Support

This profession covers individuals who are employed as a non-technical customer service representative in either a call center or other corporate environment. It also covers account managers who have assigned clients and (often) direct customer interaction.

Call Center Operations

This profession covers individuals who deal with the day-to-day operational tasks of a call center. Operational areas of a call center include technical set-up, equipment configuration, workflow and workforce management.

Customer Support Management

This profession covers individuals who have management or oversight responsibilities within a customer service function. These individuals manage other staff members and create policies.

Technical Customer Support

This profession covers individuals who are technical customer service representatives who respond to software or computer/electronic hardware customer service requests. These professionals are employed in traditional call center environments. Corporate help desk individuals are covered under Help Desk in Information Technology.