Looking to make a hire? Go to our Employer Site

main image
Already have a Jobfox profile?

Click here to login and apply for this job.

Not the job for you?

Create your free profile now and we'll immediately match you with jobs that are right for you.

Start Profile


About Jobfox

At Jobfox, we're dedicated to matching job seekers with great jobs based on their skills and experience. Find your next job today, start your free profile now.

Company Name: Comcast-Metro
Job Title: Business Support Specialist, Manassas, Virginia
Location: Manassas, VA
Profession: General Trades/Labor

Job Description:

Job Posting Title
Business Support Specialist, Manassas, Virginia


Reference Code
1148d54a-115c-7915-e100-000018282f17

Job Title
Business Support Specialist, Manassas, Virginia

Department
Commercial Business Services

Project
Manage queues in workbench to ensure successfully completion of installation and delivery of service from contract signing through installation completion at a local and national level. Proactively identifies and resolves all aspects of order fallout to ensure that a customer’s service is ready for installation on the scheduled date. Handle any day of installation fall-out issues to ensure successful installation. Follow up with customer to ensure customer satisfaction and successful installation of service(s).

Tasks
ESSENTIAL FUNCTIONS OF POSITION INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

- Located at Manassas Center of Excellence
- Manage the Order Verification, Build DST, and CPE Install queues (additional queues as added) to proactively ensure orders are worked on or prior to due date.
- Expedite speedy and successful installation and delivery of service through proper management of queues
- Receive orders from Local and National Sales and perform technical review and validation check using BSS Order Verification Checklist.
- Review Service Order Agreement with customer for accuracy, capture additional feature configuration details, and obtain customer’s preferred installation dates/times.
- Input/Schedule order in appropriate system with an attention to detail for order accuracy.
- Identify any fallout and take appropriate action to resolve prior to day of install.
- Complete Post-installation checklist with customer to ensure customer satisfaction.
- Confirm successful completion of installation and close out Complete Install task.
- Communicate with Senior Business Service Specialist as needed to ensure successful
- Effectively use tools and systems as dictated by the specific needs of individual markets e.g. Workbench, ETS, NPS, BACC GUI, UMS, CADM, Amdocs, COMTRAC, ACSR, etc.
- Additional responsibilities as needed to meet the needs of the business


Requirements
EDUCATION:
- High School Diploma, Associate’s degree or higher preferred equivalent combination of education and work experience.
EXPERIENCE:
- Strong proficiency in PC use including Microsoft Office suite of products.
- Ability to resolve issues in a timely fashion
- Ability to work in a fast-paced environment, prioritize workload, and manage multiple time sensitive issues
- Strong accuracy and attention to detail
- Strong written and verbal communication skills
- Minimum of one to year telecommunications experience
- Experience in provisioning preferred
Comcast is an Equal Employment Opportunity/Affirmative Action/Drug-free workplace employer


Employment Type
Regular

Working Time
Full-time

Branch
VAM03-Manassas

City
Manassas





Comcast is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Comcast via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Comcast HR/Recruitment will be deemed the sole property of Comcast. No fee will be paid in the event the candidate is hired by Comcast as a result of the referral or through other means.
Comcast is an EEO/AA/ Drug Free Workplace.


Interested in this Job?
Select a profession to see top Jobfox jobs in Washington, DC.
Individuals in this profession are responsible for attending to and addressing maintenance issues for commercial and industrial facilities. Residential superintendents are responsible for repair and maintenance in residential buildings.
This profession covers individuals who manage construction projects in their entirety, or in phases.
This profession covers individuals who install, maintain and repair anything mechanical or electrical. Construction trades are also covered here.
Individuals in this profession are responsible for the day-to-day cleaning, maintenance, and security of public or private facilities.
This profession covers individuals who manually install, maintain and repair non-technical equipment and products. This includes most residential commodities such as telephone, cable and appliance installations and repairs.
Individuals in this profession provide services for growing plants with a goal of creating a beautiful environment. It also includes activities such as landscaping, building, and creating the physical areas such as rock gardens, ponds, decks, and fountains.
Seekers   Jobs   Privacy Policy   Terms of Use   Contact Us   Job News   © 2009 Jobfox
Atlanta Jobs   Boston Jobs   Chicago Jobs   Dallas Jobs   Houston Jobs   Los Angeles Jobs   New York Jobs   Philadelphia Jobs   Phoenix Jobs   San Francisco Jobs   Seattle Jobs   Washington, DC Jobs  

Jobfox is more than a list of jobs. Our patent pending Mutual Suitability SystemTM enables us to match the wants and needs of job seekers with those of our employers. We then take the process a step further through the Jobfox Intro. The Jobfox Intro connects both job seekers and employers to ensure there are no missed opportunities. It’s no wonder we have so many jobs and are the fastest growing job site on the Internet.