Job Title Systems Integrator - Requires Polygraph
Job ID Number 160733
Company General Dynamics Information Technology
Location Chantilly, VA
Job Category Information Technology
Job Description General Dynamics Information Technology is a top-tier IT integrator that provides information technology, systems engineering and professional services to customers in the defense, intelligence, homeland security, federal civil and commercial sectors. With 16,000 professionals worldwide, the company has the customer knowledge, domain expertise and proven performance to manage large-scale, mission-critical IT programs.
Provides a total systems perspective including a technical understanding of relationships, dependencies and requirements of hardware and software components for a project. Must be knowledgeable in computer systems and gathering/identifying requirements. Must be knowledgeable in life-cycle support, including maintenance, administration, and management. Creates, drafts and/or reviews program documentation, generates formal review documentation, and participates in system and program reviews. Must be able to build detailed project cost estimates, schedules and WBS'. Reviews program plans, identifies inconsistencies. Coordinates, supports and participates in program meetings and reviews. Assists in the evaluation of software and associated documentation. Participates in formal and informal reviews to determine quality. Must be able to track project studies, plans, actions items, take minutes, etc. Provides frequent contact with customers, trace ability within program documents, and the overall computing environment and architecture. Manages/updates the project master schedule. Ensures coordination and information flow occur between all programs and organizational managers.
Customer Advocate/Application Support -- Provide customer assistance for several analytic applications/tools as part of a 24 hour Application Support effort. Applicant would be expected to provide direct assistance to customers in terms of how to use associated analytic tools, to include formulating queries and profiles, responding to questions, troubleshooting, monitoring system availability, etc. May be required to provide training - demonstration, one-on-one, or video-teleconferencing sessions - to personnel whose schedules do not allow typical training attendance hours. Assist in the development and/or review of training materials and application documentation -- course manuals, workbooks, handouts, computer based training, and other multimedia training aids. Must be able to accurately capture, categorize and report trouble calls, suggested system enhancements, etc. May provide feedback for, or participate in end user focus groups, readiness reviews, and other sessions as an advocate for customer requirements, customer features. Troubleshooting support may require interaction with Operations and Maintenance and/or development teams. On occasion will be asked to perform validation testing. Will serve as a member of a larger customer advocate/trainer team. Possible modified shift work schedule to provide coverage across the team. Occasional pager duty of one week, less than 10 times per year being distributed among the team. - Requires TS/SCI Full Scope Polygraph
Requires BS/BA degree.
Strong commitment to quality customer service; Working knowledge of Microsoft Office Applications, LAN, Lotus Notes, and Web technologies; Software application training experience; Prior experience developing, editing training materials; Demonstrated strong analytical skills, sound judgment and effective problem solving skills; Well developed interpersonal/communication skills - both oral and written; Ability to be flexible and work independently under pressure; Ability to execute multiple tasks with competing priorities; Ability to interact effectively with personnel at all grade levels across all Directorates; Ability to work effectively in a team environment; A diligent work ethic; A strong desire to learn Requires 3-8 years experience.