IXI Corporation

IXI enables the nation’s leading financial services and consumer marketing firms to gain powerful insights about the financial and economic positions of U.S. consumers and investors.  As a rapidly growing, privately held company headquartered just outside of Washington, D.C. in McLean, Virginia, IXI provides  targeting, scoring, segmentation, and market analysis solutions that help Fortune 500 firms optimize marketing efforts, manage risk, identify growth markets, and enhance practice and performance management. 

IXI seeks bright, determined people that thrive in a dynamic environment. We want people who are excited about the opportunity to make an immediate impact with their work and who are independent thinkers that have the job and interpersonal skills necessary to bring forth new and innovative solutions for our clients.

IXI offers competitive total compensation packages, as well as a full benefits platform which features health, dental, and vision care coverage at no cost to employees.  These benefits, along with a pre-tax savings plan, bonus programs, and an aggressive employee development program, help make IXI a great place to work.  Further information is available at www.ixicorp.com.

Position Overview

The Senior Client Service Associate (CSA), Credit Practice, position reports to the Senior Vice President, Credit Practice, and is in our Diversified Financial Services group.  This position is responsible for assisting our Business Development and Product Management teams in their day-to-day sales, marketing and product development activities.  The Senior CSA will assist the business development team in the testing of our solutions with client files and will assist the product management and development groups in the improvements to our solutions to reflect client and marketplace needs.

The Senior CSA will:

• Engage and assist clients in their day-to-day marketing efforts;


• Interpret sales, market tracking, and market share data in order to drive clients toward optimizing their marketing efforts and better decision making;


• Collaborate with Product Managers and Relationship Managers to develop, produce  and deliver custom product analysis and development  on behalf of clients;

• Coordinate and prepare custom project deliveries including the specification, preparation and presentation of results and analyses for testing IXI solutions on behalf of clients;


• Consult on marketing strategies and challenges by applying IXI services;

• Evaluate and recommend segmentation applications in support of target marketing initiatives;


• Support implementation service plans and user groups within each client organization; 


• Support client training on IXI products and services; and


• Conduct meetings with client where appropriate and provides direct client facing support.

Qualifications:

• B.S. or B.A. in related field, or equivalent training and experience


• Two (2) to three (3) years in a related customer service role, working directly with data and relational data bases related to credit, mortgage and HELOC operations of, or for, large US financial services organization(s)


• Excellent verbal and written communication skills, particularly the ability to prepare clear and concise client-ready documents


• Exceptional ability to analyze data and effectively apply the results


• Ability to work either independently or in a team environment, depending on the task


• Demonstrated ability to manage and execute against identified key service priorities


• Strong interpersonal skills and willingness to demonstrate commitment to clients


• Ability to handle multiple tasks, meet deadlines, manage client expectations


• Detailed proficiency in Microsoft Office particularly Excel (pivot tables, etc) and PowerPoint, and IXI utilized analytic tools and software e.g., SAS.

Interested candidates should submit a cover letter, resume, salary requirements and include reference code DFSG004-09 to DFSG004-09@ixicorp.com.  Interested candidates must have current legal eligibility to work in the U.S.  IXI is an Equal Opportunity Employer.