Customer Training Specialist
Job ID: 2856 # Positions: 3
Location: US-VA-Fairfax Experience (Years): ..
Category: Training/Training Specialist
More information about this job: Position Description:
The Training and Documentation team of Argon ST seeks to support each of our customers by providing accurate, up-to-date system documentation and effective, innovative training products and services for the operators and maintainers of Argon ST systems.
Specific duties include, but are not limited to:
Develop and maintain online user documentation and instructor-led training materials for multiple programs.
Research and collect system-specific operational and/or maintenance information.
Participate in system testing activities to both support Quality Assurance and gather data for future documentation.
With an instructional approach, write about system functionality for technical online documents and/or training materials.
Interpret technical information and restructure for a less technical audience.
Assist in the establishment and maintenance of team development standards. Interact in a team environment.
Willing to participate in training activities to include podium lectures to students on Argon ST systems
Travel may be expected and should be less than 30%.
Basic Requirements:
Must be a U.S. Citizen
Must hold active Secret clearance and be clearable to TS/SCI
Minimum 4 years experience using tactical SIGINT systems working as a Cryptologic Technician Maintenance (CTM) or other service equivalent
Minimum 4 years experience with communications signals collection, analysis, and processing
Minimum 4 years experience working with ELINT/SIGINT systems
Other Requirements:
Proven ability to understand and interpret technical information and restructure it for different audiences (in both written and oral instruction contexts)
Experience producing training materials and conducting training sessions (in or related to military environment preferred)
Ability to work both independently and in a team environment
Strong work ethic, including self-motivation and initiative
Excellent problem-solving abilities and positive, solution-focused attitude
Autonomy and independence
Willingness to adapt to changing tasking, priorities, and deadlines
Professional people and customer service skills
Strong organizational, time-management, and multi-tasking skills
Attention to detail and self-editing skills
Strong oral and written communications skills
Basic MS Office skills: Outlook, Word, Excel, PowerPoint
Familiarity with basic Internet search engines and techniques
Willingness to learn new tools and procedures as necessary
Experience with Argon ST products
Experience with Web-based technical manual development