International Travel Counselor - Peace Corp
Job ID # 8748
Position Title International Travel Counselor - Peace Corp
Location DC - Washington DC
Functional Area Travel
Business Unit 4CWTA - Carlson Wagonlit Travel
Employment Type Full Time Regular
Education Required C - HS Graduate or Equivalent
Experience Required 3 - 5 years
Relocation Provided No


Responsible for the successful completion of travel arrangements within CWT and client guidelines, meeting the standards of excellent customer service.

• Creates multi-segment - multi-destination international travel arrangements for client including air, rail, hotel, and ground transportation.
• Ability to handle multi-cultural sometimes multi-lingual clientele.
• Use available online resources to ensure compliance with clients’ travel policy.
• Advises clients of international travel requirements such as visas, passports, immunizations, etc.
• Strong working knowledge and understanding of complex international pricing rules and procedures.
• Strong working knowledge of international geography and fare construction.
• Have ability to construct complex international routings.
• Supports 1 or more accounts.
• Operates with discretion within well defined policy, regular managerial review.
• Interacts with traveler, travel arranger, and travel manager. Provides 1st level of support for customer service and technical issues.
• Utilizes CWT preferred vendors to maximize profit, and ensures compliance with the clients’ travel policy.
• Adheres to CWT standards in delivering customer service including telephone/email etiquette, and follows prescribed customer service escalation procedures.
• Follows company procedures, guidelines and standards in building Passenger Name Records, utilization of tools, productivity, accuracy of work, and attendance.
• Attends staff and training meetings for ongoing updates in the travel industry and office procedures.
• Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate.
• Performs other duties as assigned.

Position Requirements

• Industry knowledge and reservation skills in order to create multi-segment, multi-destination International itineraries.
• Excellent knowledge of international travel requirements to include international geography, international routings and fare construction, documentation and immunization requirements.
• Proficiency in a minimum of one CRS
• Sabre preferred
• Government travel reservations a plus
• Ability to meet and maintain required performance standards
• Excellent customer service skill required.
• US Citizenship

Because this work would be with our Federal Government Client, the government requires that the successful candidate be a US Citizen. Additionally, you may be subject to government background investigation including a credit check and criminal history review.

Telecommute position is not being offered.