Description
Senior Manager, Human Resources
Gate Gourmet, a gategroup company, is the world’s largest independent provider of catering and provisioning services for airlines and railroads. We serve more than 200 million meals a year to our 250-plus customers at more than 100 airport locations around the globe. Our dedication to superior service, culinary excellence, and technological expertise shows in everything we do.
We are currently looking for a motivated, self-directed Senior Manager of Human Resources for our operation near Dulles International Airport in Chantilly, VA.
Essential Duties and Responsibilities:
- Partners with General Manager to understand business objectives and identify corresponding human resource needs; develops and implements human resource strategy to support business objectives.
- Partners with Operations and other key functions to develop programs that support employee retention.
- Helps drive division-wide human resource strategies, programs, and processes into operating units.
- Supervises, coaches, and provides direction to Unit's human resources personnel.
- Partners with operations and training functions to identify training needs, develop, and implement programs.
- Partners with operations and recruiting functions to identify and understand workforce needs; actively participates in implementing recruiting strategy and process; supervises applicant intake process for union hourly positions.
- Provides policy interpretation and ensures accurate and consistent application of all company policies and procedures, and related local, state and federal laws, and applicable collective bargaining agreement(s).
- Plans and conducts all labor relations including negotiations of local addenda to National Master Agreement, 3rd. step grievances and arbitrations as needed to comply with collective bargaining agreements.
- Mediates and resolves employee relations disputes as necessary.
- Receives and responds to employment-related claims from various government or public agencies; recommends settlement or defense based on actual investigation of facts.
- Provides counseling/training for unit management in the areas of labor / employee relations, EEO, affirmative action, and discrimination.
- Accomplishes human resources and organization mission by completing related results as needed.
Education:
- Bachelor's degree from a four year college or university or similar work experience required.
Work Experience:
- At least 7 years experience in progressively responsible human resource roles, with at least 2 years experience in Labor Relations and Employee Relations; and at least 2 years in a supervisory role.
- Experience working in transportation, hospitality, manufacturing or food service environment highly desirable.
Job Skills:
- Multi-lingual skills highly desirable.
- Demonstrated knowledge of state and federal employment law.
- Position requires experience and demonstrated competency in:
- Business acumen
- Labor relations
- Leadership
- Influencing
- Effective relationship building
- Business partnering
- Cross-functional collaboration
- Talent acquisition
- Negotiation
- Establishing metrics for human resources performance
- Analysis
- Time management
- Prioritizing multiple projects/tasks
- Candidate must have strong interpersonal skills and be able to interact effectively with business leaders, and be highly organized, action oriented, and collaborative.
- Must also have proficiency in all areas of EEO/Title VII compliance including expertise in investigating and formally responding to Title VII charges; experience with Affirmative Action compliance highly desirable.
- Must have excellent computer and database application skills (Excel, PowerPoint, etc.).
Certificates:
Travel:
- May be required to travel up to 10% of the time.
Environmental Requirements:
- Regular office environment.
- Within a production kitchen facility there may be physical discomfort due to temperature and noise.
Demonstrated Competencies to be Successful in the Position:
Thinking - Information search and analysis, problem resolution skills
Engaging - understanding others, team leadership, developing people
Inspiring - influencing and building relationships, motivating and inspiring, communicating effectively
Achieving - delivering business results under pressure, championing performance improvement, customer focus
The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position.
Candidates will be required to go through pre-employment drug screen, criminal check and/or airport fingerprinting.
Gate Gourmet is proud to be an Equal Opportunity Employer!