Duties:

Refers eligible patients for specialty care services to Specialists; provides technical support and training for clinic staff that use CHLCares; maintains database (CHLCares) tracking of patients and specialists; maintains and updates mailing lists of volunteer providers, facilities, and clinics; assists with preparation and distribution of mass mailings; assists in planning and delivering clinic training events; assists with the annual volunteer appreciation ceremony; processes referrals for radiology requests; assists in appealing bills to institutions on behalf of patients; maintains a record of referrals processed and intakes received; communicates pertinent referral information to participating Specialty offices and hospitals who have agreed to see a AHCN patient; protects patient confidentiality; reports data, as required, by Catholic Charities and the Program Manager.

Qualifications:

Bachelor Degree; minimum of two (2) years of work experience in a health care setting; minimum of one (1) year of clerical or receptionist experience in a hospital, physician's office or a Health Maintenance Organization performing admissions processing or registration work, preferred; knowledge of financial requirements for health care services; computer skills and demonstrated knowledge of the operation of a computer terminal for operation CHLCares for entry and retrieval of demographic, financial, and application information; ability to operate routine office equipment; excellent interpersonal, organizational, problem solving, and communication (written and verbal) skills; ability to work independently; ability to respond effectively under stress; Bilingual:? Spanish and English, preferred; knowledge of medical terms and word/data processing is essential; experience may be used in lieu of education.