Description

1. Provide direction, coaching and support to the Operations Manager/ Operations Supervisor and staff in the portfolio. Motivate staff to achieve goals and manage effectiveness and productivity efforts of the team.


2. Prepare the annual operating budgets and maintain control and ensure adherence to the approved budget.


3. Authorize purchase requisitions within approved signing authority.


4. Maintain communications for all tenant related issues and ensure continuous communication with the tenants as it pertains to their business at the property. Attend to tenant requests and complaints promptly and in accordance to company standards and procedures.


5. Oversee execution of preventative maintenance program for plant and equipment; implement improvements; review prices and monitor maintenance/service contracts to ensure cost effective operations.


6. Monitor collection of rental payments, recoveries, gross sales participation and operating cost escalations as specified in leases. Assist with eviction proceedings, liaison with lawyers and collection agencies to ensure proper collection of account receivables.


7. Ensure capital projects undertaken for Tenant improvements at the portfolio are completed per established standards, within allocated budget and set time frames.


8. Ensure the efficient and safe operation of security and access control systems.

Qualifications:

• 5 to 10 years experience servicing a commercial property with people management responsibility of 500,000 to 1 million sq. ft.  


• Property Management Designation such as Real Property Administrator (RPA) or Certified Property Manager (CPM) preferable.


• University or College Degree required.


• Working knowledge of MS Office applications and Budgeting software required.


• Knowledge of HVAC, building systems and operations, reading drawings required.


• Proven skills in managing both properties and people.


• Excellent interpersonal, communication and team building skills.


• Proven excellence in servicing tenants.


• Prior experience with Government leases/tenants required.