Job Responsibilities:

General Summary:

The Sales Engineering Sr. Manager will help facilitate sales revenue realization through the design and implementation of solutions used to solve customer telecommunications needs as well as to act as an advocate/ point of contact for sales teams in region in driving technical sales engineering engagements. Responsible for the consistent evaluation and development of Sales Engineers in order to meet the revenue initiatives of the business unit. Act as a resource and source of escalation for both pre- and post-sales issues for Enterprise customers and complex sales. Improve the consistency and skill level of all sales engineers by evaluating skill levels, coordinating training activity, and developing internal and external certification expectations.


Other Job Specific Skills:

• Ability to lead large teams located both locally and remotely
• Comprehensive understanding of telecommunication network architectures
• Fundamental understanding of Sales Order processing
• Excellent customer presentation skills

Essential Duties and Responsibilities:

• Manage team of Sales Engineers that
• Working with sales teams, designs viable voice and data network sales solutions for customer applications, including preparation of network topologies and technical specifications, provide multiple solutions to customers based on pricing, technical requirements, or other variable and assist Sales with pricing.
• Work with internal XO committees to perform capacity checks, Tech ICB approval or any other internal resources necessary to move sales forward
• Interfaces with customers/vendors as needed on orders to ensure accuracy and/or to clarify any discrepancies with LEC/CLEC CSR and other customer incumbent provider voice and data configurations
• Conduct site survey as required to complete sale and pass order.
• Update all sales trackers with information required
• Provides presentation support for a variety of audiences including technical
• For complex design orders, performs capacity checks and ISP/OSP costs and submits ICB package to finance to obtain pricing.
• Act as a local and regional resource to sales and sales support to drive sales and improve installation intervals including
• Acting as a pre-sales resource for enterprise level and high visibility opportunities.
• Acting as a source of escalation of pre and post sales technical issues
• Acting as an interface to Network Services for outages, master trouble tickets
• Acting as an interface to products for product development and rollout
• Perform primary functions of a sales engineer as required to support the local market , region, or nation
• Work closely with Network Operational personnel, escalating when necessary to ensure:
• Identify customer operational issues creating difficulties in meeting MTTR objectives.
• Improve corporate response goals to customer troubles.
• Isolate trends in root cause for outage.
• Strategize to reduce identified, internal network failures.
• Work with sales account teams on designing alternative solutions to customer affecting capacity and network maintenance issues, including providing advance notice to customer and support teams on scheduled outages, changes, upgrades, maintenance, etc.
• Research, prepare and deliver operational overview and monthly service level reporting to designated customers or accounts and account teams.
• Attend operational and service meetings as required for designated customers or accounts.
• Be able to sell in a technical consultative way drawing upon significant experience in telecommunications and data communications industry.
• Suitable industry certification and demonstrable appropriate competence in all related areas of technology are also required for this position.
• Strong industry track record and experience that demonstrates core experience in sales engineering technical account management in a growth environment.
• Strong industry track record and experience demonstrating complex sales engineering leadership supporting deal flow and technical account engagement with emphasis complex communication sales such as designing solutions oriented towards VoIP (SIP enabled), Collaboration, BGP MPLS VPNs, managed IP VPN.
• Data networking experience with emphasis IP-VPN, routing, access technologies, managed services, optical networking and NextGen integrated telecommunications such as application layer gateway capability.
• Voice networking experience with emphasis on solutions selling VoIP/SIP enabled services delivered via IP VPN or managed IP VPN services. Experience also with VoIP/TDM signalling protocols such as SIP, H.323, MGCP, SGCP,SKINNY as well as VoIP codecs such as G.711, G.729, etc.

Knowledge, Skills and Abilities


Must possess strong technical skills in the following areas:

Technology Areas:
Access Technology (Ethernet, Wavelength, Wireless)
Core Technology (IP, MPLS)
Data Center Design (High Availability, DR/BCP, Content Services)
Network Management FCAPS
QoS – Scheduling Behaviors, DiffServ, IP Precedence, Traffic Shaping
Voice Technologies (TDM, VoIP, PBX’s, IP Centrex)

LAN/WAN Technologies: Ethernet (10,100, 1 gig, 10 gig), VLANs, Analog, Digital 56k, T1,
T3, E1, E3, FT-1, DS3, OC-3, OC-12, OC-48, OC-192, Frame Relay, PL

Routing Protocols: RIPv1/v2, EIGRP, OSPF, IS-IS, BGP

Protocols: TCP/IP, MPLS, IPSec (Contivity/Cisco), L2TP, PPP/PPPoE/PPPoA, RFC 1483B and
1483R, NAT, DHCP

VPN and Security: Demonstrate strong understanding of VPN and remote access technology.

Network Management: Demonstrate and or posses strong understanding of FCAPS (Fault
Configuration Access Provisioning and Support) framework

Minimum Qualifications:

Minimum Qualifications:
• Education: Bachelor’s or equivalent
• Certifications: CCNA or equivalent or demonstrable industry experience
• Relevant Work Experience: 5 years complex communication sales engineering experience.
• 5 + years relevant results oriented management experience with progressively increasing responsibilities within the telecommunications industry.
• Ability to thrive in a fast paced culture and have a proven track record building a superior sales engineering focused organization
• Supervise Staff, YES
Sales Engineer, Sales Engineer II, Sales Engineer III